Payments
- Payments are processed by an external, PCI-DSS compliant payment gateway. We never see or store your full card details.
- Accepted methods: credit and debit cards, UPI and net banking. International cards are accepted where the gateway allows.
- All prices are in Indian Rupees (₹) and include GST unless stated otherwise. Your bank may add currency conversion or international transaction charges.
- We are not liable for a transaction declined by your bank or for exceeding your card limits.
Cancelling a package or hotel booking
- Request cancellation by email or from My Trips after logging in.
- If we must cancel (for example, an operator becomes unavailable), you receive a full refund or an equivalent alternative of your choice.
- Services suspended by authorities — e.g. boat rides during floods — are refunded or substituted.
| When you cancel | Refund |
|---|---|
| More than 15 days before arrival | Full refund, minus payment gateway charges |
| 7 – 15 days before arrival | 75% of the booking amount |
| 3 – 6 days before arrival | 50% of the booking amount |
| Less than 72 hours / no-show | No refund |
Some hotels, festival dates (e.g. Dev Deepawali) and third-party services have stricter terms; these are stated on your quote and override this table.
Products (prasad, puja items)
- Orders can be cancelled until they are dispatched; orders in transit cannot be cancelled.
- Food and puja items are final sale and cannot be returned, except if they arrive damaged — report within 48 hours with photos.
- Shipping charges are non-refundable once an order has shipped.
How refunds are paid
- Refunds go back to the original payment method — no cash or cheque refunds.
- Allow 5–7 working days after approval for the amount to reach your account; international cards can take longer.
- Payment gateway or bank charges for the refund may be deducted.
- No refund is due where a chargeback has been raised with your bank for the same transaction.
GST invoices
If you need a GST invoice for input tax credit, provide your GSTIN before paying. Invoices cannot be altered after they are issued.